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Iso 23592, service excellence – principles and model, outlines the terminology, principles and model that make up excellent service. Outstanding experiences. It is therefore subject to change and may not be referred to as an international standard until published as such. This document describes the principles, elements and differentiating experiences. Iso/ dis 23592 iso/ tc 312secretariat: din voting begins on: voting terminates on: this document is a draft circulated for comment and approval. It is complemented by a new technical specification, iso/ ts 24082, which offers guidance on designing excellent service to achieve outstanding customer experiences. First editionservice excellence — principles and model excellence de service — principes et modèle iteh standard preview ( standards.
Ai) iso 23592: ai/ catalog/ standards/ sist/ 198183ae- aabe- 4daa- 9ceb09494/ isoreference number iso 23592: ( e) © iso fiso 23592: ( e). Customers it is essential successful offered. Iso 23592: service excellence — principles and model. Objective it is products essential of to delight excellence. Customers expected by by providing the customer. Iso 23592: ( e) introduction globalization more freedom customer expectations of choice.
Digitalization in organizations often claim they put the customer purchase competitive the increased and customer have changed of products is a moment of constantly evolving. This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. Customers service and excellence fulfilling foundations implementing 1). It does not focus on the provision of basic customer service but on the provision of excellent service.
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